Privacy Practices

When you visit our website or request transportation services, we may collect information you voluntarily provide, including your name, phone number, email address, pickup and drop-off information, travel details,,and payment information. SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes .

We may also collect non-personally identifiable information to:

• Analyze website traffic and customer trends

• Improve our website and services

• Understand how visitors use our website

• Maintain website security and performance

• Support advertising and marketing efforts

Automatically collected website data is not intentionally linked to personally identifiable information unless needed to complete a reservation, respond to a request, prevent fraud, or comply with legal requirements.

Customer information is used to communicate about reservations, process payments, provide transportation services, and respond to customer service requests. We do not sell customers' personal information.

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A reservation is not confirmed until the required payment has been successfully processed.

Transfers

Point-to-point and airport transfers must be paid in full at the time of booking.

Specialty Vehicles and Events

A 50% nonrefundable and nontransferable deposit is required for:

• Sprinters

• Limousines

• Buses

• Exotic vehicles

• Special events

The remaining balance is due 30 days before the scheduled service date.

Unless other arrangements are approved, the remaining balance will be charged to the same card used for the initial deposit. Customers may contact Roule Transport LLC before the payment due date to provide another approved payment method.

Reservations may be canceled if the remaining balance is not received by the required due date.

Transfer Reservations

Transfer-only reservations canceled at least 14 days before the scheduled service date may qualify for a refund of 50% of the amount paid.

Cancellations received fewer than 14 days before service are nonrefundable.

Specialty Vehicles

Reservations involving a bus, Sprinter, limousine, or exotic vehicle require at least 30 days' written cancellation notice.

Deposits for specialty vehicles and events are nonrefundable and cannot be transferred to another reservation, person, date, or vehicle.

Payments may become fully nonrefundable when cancellation notice is provided fewer than 30 days before the scheduled service date.

Roule Transport LLC uses cookies and similar technologies to improve your experience while using our website.

Cookies are small text files stored on your device that help us remember your preferences, understand how visitors use our website, and improve our services.

We may use cookies to:

• Remember your website preferences.

• Measure website traffic and performance.

• Analyze visitor behavior to improve our website.

• Help protect against fraud and maintain website security.

• Support marketing and advertising through trusted third-party services, including Google.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy.

If you have any questions about our Cookie Policy or Privacy Practices, please